1. Introduction
Kriesty Solutions SARL, a company registered in Douala, Cameroon ("we," "us," or "our"), is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital legal library service (Itamba Legal Library), including our website and mobile application (the "Service"). By using the Service, you agree to the terms of this Privacy Policy. This Privacy Policy is governed by the laws of Cameroon, as well as other applicable international privacy regulations, including but not limited to the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
We collect and process personal data to provide and improve our Service, both on our website and through the App. The types of personal data we collect depend on how you interact with our Service.
A. Information You Provide Directly
- Account Information: When you register for an account, we collect your name, email address, password, country of residence, and professional affiliation (e.g., law firm, company).
- Payment Information: If you subscribe to a paid plan, we collect your billing address and payment information (e.g., credit card details, mobile money details). This information is processed through a secure third-party payment processor. We do not directly store your full credit card or mobile money details on our servers.
- Usage Data: Information about how you use the Service, such as search queries, documents viewed, annotations, saved content, and the legal topics you research. We collect and store this information to provide you with a personalized experience.
- Communications: When you contact us for customer support, send us an email, or communicate with us in any way, we collect the content of your communications and any other information you choose to provide.
B. Information Collected Automatically
- Log Data: Our servers automatically record information created by your use of the Service, including your IP address, browser type, operating system, referring URLs, device information, pages visited, the dates/times of your access, and language preferences.
- Cookies and Similar Technologies (Website): We use cookies, web beacons, and similar technologies on our website to collect information about your browsing activity and preferences. You can control cookies through your browser settings.
- Mobile App Identifiers (Mobile Application): When you use our mobile application, we collect device identifiers, such as the advertising ID (IDFA for iOS devices or GAID for Android devices), and the device's operating system, mobile network information, and app version.
- App Permissions: The App may require certain permissions to function properly. We will only access your device's features (such as notifications or storage) with your explicit consent. You can manage these permissions at any time through your device's settings.
- Crash Reports: In the event of a crash or error within the mobile application, we automatically collect crash reports that may contain information about your device and the state of the application at the time of the crash. This information is used to diagnose and fix issues with the application.
- Analytics: We use third-party analytics services to help us understand how users engage with the Service. These services may collect information about your use of the Service, including your IP address, browser type, and actions taken within the App. This data is aggregated and anonymized to the extent possible.
3. How We Use Your Information
- Providing the Service: To provide you with access to the digital legal library via our website and mobile application, process your subscriptions, personalize your experience, and provide relevant legal content based on your location and interests.
- Improving the Service: To analyze usage patterns across both the website and mobile application, identify areas for improvement, develop new features, optimize search algorithms, and improve the stability and performance of the mobile application.
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues, including issues related to mobile money transactions and the mobile application.
- Communications: To send you important notices, updates, promotional materials (where permitted by law and with your consent, if required), and information about new legal content. You can opt out of promotional emails at any time. We may also send you push notifications through the mobile application, and you can manage your push notification preferences in the app settings.
- Security: To protect the security and integrity of the Service and to prevent fraud, abuse, and unauthorized access across both the website and mobile application platforms.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes in Cameroon and other relevant jurisdictions.
- Research and Development: To conduct research and development activities to improve the Service and develop new legal technology solutions.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, access controls, regular security assessments, employee training on data privacy, and mobile application security best practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period if required by law or to comply with our legal obligations, resolve disputes, or enforce our agreements. Specifically, we will retain transaction data related to payments (including mobile money transactions) for the period required by Cameroonian tax law and other applicable regulations.
7. Your Rights
You have the following rights regarding your information, subject to applicable law, including Cameroonian data protection laws and, where applicable, the GDPR:
- Access: You have the right to access the information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete information.
- Erasure: You have the right to request that we delete your information.
- Restriction of Processing: You have the right to restrict the processing of your information in certain circumstances.
- Data Portability: You have the right to receive your information in a portable format.
- Objection: You have the right to object to the processing of your information in certain circumstances.
- Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority in your jurisdiction. In Cameroon, this would be the relevant government agency responsible for data protection. If you are in the EU, you have the right to complain to the data protection authority in your country of residence.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe, typically within 7 days, as required by applicable law.
8. Children's Privacy
The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your country. We will take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include using standard contractual clauses approved by the European Commission or relying on other legally recognized mechanisms for international data transfers.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and within the mobile application and notify you of any material changes. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Kriesty Solutions SARL
Pk12 entrée baobab, Douala, Cameroon
contact@kriesty.com
+237 692 70 21 62
12. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of Cameroon. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Douala, Cameroon.
13. Specific Considerations for Users in the European Economic Area (EEA)
If you are a user in the EEA, the following additional provisions apply:
- Lawful Basis for Processing: We will only process your personal data if we have a lawful basis for doing so, such as your consent, the need to perform a contract with you, our legitimate interests, or compliance with a legal obligation.
- Right to Information: You have the right to be informed about the collection and use of your personal data. This Privacy Policy provides that information.
14. Mobile Application Specific Disclosures
The following additional considerations apply to your use of the mobile application:
- Permissions: The mobile application may request certain permissions from your device, such as access to your location, camera, or storage. These permissions are only used for the specific purposes described in this Privacy Policy and will only be accessed with your consent. You can manage these permissions in your device's settings.
- Third-Party Libraries: The mobile application may use third-party libraries and SDKs that may collect information about your use of the application. We encourage you to review the privacy policies of these third-party providers.